Return And Refund Policy

Last Updated: May 16, 2026

  • Return Period: 30 days from delivery date
  • Restocking Fee: None
  • Refund Time: Within 7 business days of receiving the returned item

By submitting a return or exchange request through Orbis Emporium LLC, you agree to the following terms and conditions. These guidelines are designed to keep you fully informed about our returns and refunds process. This policy applies to orders within the United States, the United Kingdom, and Australia.

Return Period

  • Standard Return Window: You have 30 days to return an item from the date it was delivered.
  • Extended Return Window: In the event of delivery delays beyond our control, we will communicate an extended return window specific to your order.

Conditions for Return

  • Cancelling Unshipped Orders: Contact our customer service team to cancel an order that has not yet been shipped.
  • Returns for Shipped Orders: Follow the standard return process outlined below.

Damaged on Arrival

  • Immediate Action Required: Contact us immediately if an item arrives damaged upon delivery.
  • Photographic Evidence: Send photographs of the damage to support@orbisemporium.com to expedite the return and refund process.

Faulty Manufacturing or Broken After Use (Warranty)

  • Warranty Period: Each product carries a specific warranty period detailed on its product page.
  • Post-Use Breakage: If an item breaks after use, the warranty policy applies. Please review the warranty terms listed on the relevant product page.

Change of Mind

To be eligible for a change-of-mind return, the item must be in the same condition as received:

  • Unused and unaltered
  • With original tags attached
  • In original packaging
  • Accompanied by a receipt or proof of purchase

Returns will not be accepted if:

  • The item shows obvious signs of use
  • The item is not in its original condition
  • The item is damaged or has missing parts not due to our fault
  • More than 30 days have passed since the delivery date

Return Shipping Costs

  • Defective or Incorrect Items: We will provide a prepaid return label via email and cover all return shipping costs.
  • Voluntary Returns or Exchanges (Change of Mind): The customer is responsible for actual return shipping costs.

Exchanges

To request an exchange, follow the standard return process below and clearly specify that you are requesting an exchange rather than a refund. Once we receive and inspect the returned item, we will dispatch the replacement.

Incorrect Product Received

If you received an item different from what you ordered, contact us immediately at support@orbisemporium.com with your order number and a photograph of the item received. We will arrange the correct product shipment and cover all associated return costs.

Initiating a Return

To begin a return or exchange, please contact us at support@orbisemporium.com with the following information:

  1. Your order number
  2. Your full name and contact details
  3. Reason for the return
  4. Photographs of the item (required for damaged, defective, or incorrect products)

Our team will review your request and respond within 1–2 business days with further instructions, including the return shipping address and any applicable prepaid label.

Return Process

Once your return has been approved, please follow these steps:

  1. Securely package the item in its original packaging where possible.
  2. Include your proof of purchase (order confirmation email or receipt) inside the package.
  3. Ship the item to the return address:
    7901 4th St N STE 25649, St. Petersburg, FL 33702, USA
  4. Use a trackable shipping method of your choice.
  5. Send the tracking number to support@orbisemporium.com so we can monitor the shipment.

Required Documents

  • Proof of Purchase: Your order confirmation email or receipt.
  • Photographic Evidence: Required for damaged, defective, or incorrect items.

Refund Process

  • Inspection and Processing: Refunds are processed after the returned item has been received and inspected.
  • Refund Method: Refunds are issued to the original payment method used at checkout, unless an alternative is requested.
  • Timeframe: Refunds are processed within 7 business days of receiving the returned item. Please note that your bank or credit card provider may require additional time to post the refund to your account.

Policy Updates

This policy may be updated periodically. Any changes take effect immediately upon posting to the website.

Contact & Opening Hours

For any questions regarding returns or refunds, please reach out to us:

Opening Hours:

  • Monday–Saturday: 9:00 AM–6:00 PM EST
  • Sunday: Closed
  • Public Holidays: Closed