Return And Refund Policy

Return and Refund Policy

We want you to be fully satisfied with your purchase.

Returns

You may return your item within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

Non-Returnable Items

Certain items such as personal use products or final sale items may not be eligible for return.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within a few business days.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

How to Start a Return

To initiate a return, please contact us at:

support@orbisemporium.com

Include your order number and reason for return, and our support team will assist you with the next steps.